Support & Corrections
Contact PetClearance
Need assistance with your Full Compliance Packet download, spotted a newly published ministry or airline rule change, or integrating with our public API? Reach us directly below.
Email Support
Direct support inbox
Email us anytime for order support, receipt copies, PDF or .ics calendar troubleshooting, and regulatory feedback:
Support Hours
Response times
We review and reply to all customer and order inquiries within 1 business day (Monday through Friday, 09:00–18:00 UTC). Include your route and PayPal transaction email if writing about a packet unlock.
How We Can Help
Topics handled by our team
- Full Compliance Packet ($29 USD) Orders: Restoring access on a new browser or device, PayPal receipt confirmation, and refund requests if you experienced a technical issue.
- Government & Airline Rule Updates: Reporting newly updated veterinary health certificate windows, seasonal heat embargoes, or airline carrier weight adjustments.
- Developer & AI Agent Access: Questions about /llms.txt, /openapi.json, and our read-only compliance endpoint.
Flying Within 14 Days?
Contact an accredited veterinarian and your airline directly
PetClearance cannot issue veterinary health certificates, endorse government export forms, or reserve airline cargo space. For imminent flights, contact a government-accredited veterinarian and your airline's live-animal desk immediately.